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If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry, we cannot refund freight charges on delivery and return of goods.
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of damage in the case of international orders) to us for assessment.
Tarquin will refund to your credit card, or make other arrangements as may be agreed between us.
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
Please provide us with the information outlined below. This information must accompany all returns.
Contact Phone: (_____)________________
Preferred Contact Time:
Receipt # :
Reason for return:
What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
Refund by another means.
Contact us by email at firstname.lastname@example.org.