Returns Policy
REFUNDS
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. However please note that we cannot refund freight charges on delivery and return of goods.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of damage in the case of international orders) to us for assessment.
METHOD OF REFUNDS
Tarquin will refund to your credit card, or make other arrangements as may be agreed between us.
HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
- Personal Details
- Name:
- Company:
- Street Address:
- Town/Suburb:
- County/State:
- Postcode/ZIP:
- Country:
- Email Address:
- Contact Phone: (_____)________________
- Preferred Contact Time:
- Product Details
- Returned Item:
- Receipt # :
- Order Date:
- Reason for return:
- What would you like us to do?
- a. Replace with another of the same product
- b. Refund my credit card (if you paid by credit card only)
- Refund by another means.
Contact us by email at info@tarquingroup.com.
